This privacy statement details how Chugai Pharma Europe Ltd processes personal data within the scope of the operation of this website. For information about data processing within the scope of Pharmacovigilance, please refer to our Pharmacovigilance Privacy Notice. For information about other data processing activities, please refer to the Data Protection section in this website.
At Chugai Pharma Europe Ltd (Chugai), we understand that protecting your privacy is very important. That’s why we have taken the necessary steps to meet worldwide data privacy requirements. We treat your personal data according to the laws of England and Wales and other applicable EU laws which regulate the collection, storage, process, access and transfer of personal data, including the UK Data Protection Act 2018 (“DPA2018”), the UK General Data Protection Regulation (“UK GDPR”) and the European General Data Protection Regulation (“GDPR”), and in accordance with our internal personal data management processes.
This policy applies to personal data collected from Chugai’s online resources and communications (such as websites, e-mail, apps, systems and other online tools) that display a link to this policy. This policy may also apply to personal data collected from offline resources and communications, in cases where such personal information is consolidated with personal information collected by Chugai online. This policy does not apply to third-party online resources to which Chugai’s website may link, where Chugai does not control the content or the privacy practices of such resources, please ensure you read relevant notices when accessing third party links.
In this policy ‘personal data’ means personal data as defined in the GDPR and refers to any information relating to you that can identify you either directly (e.g. name) or indirectly (e.g. an identification number).
TABLE OF CONTENTS
In collecting and processing this personal data Chugai Pharma Europe Ltd together with the UK local affiliate Chugai Pharma UK Ltd, are the controllers of your personal data. When we say “Chugai”, “we”, “us” or “our”, this is who we are referring to.
The registered company address is shared in the contact details below.
Chugai has appointed a data protection officer (DPO) who can respond to any enquiries about our use of your personal data. If you have any questions about this policy, including any requests to exercise your legal rights, please contact the relevant DPO using the details set out below:
For Chugai Pharma Europe Ltd and Chugai Pharma UK Ltd
Our UK companies have appointed our French local company as a data protection representative in the European Union (EU). If you are located in the EU, you can contact our EU representative, who can respond to queries. Please contact the EU representative at [email protected].
We only collect personal data about you if you choose to give it to us. We do not share any of your personal data with third parties for their own marketing use unless you explicitly give us permission to do so. Please review this policy to learn more about how we collect, use, share and protect information online.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal Information: You can choose to visit our website without providing any personal information; however, depending on your interactions with us this may restrict our relationship with you and/or we may not be able to provide the services you have requested. If you decide to provide your personal data, for example if you are required to register to use any part of our website, we may collect information such as:
Directly from you when you:
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example network and information systems security). In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not as well as the possible consequences if you do not provide your personal information.
The following is a list of the ways that we may use your personal information, and the reason we rely on for doing so:
|What we use your personal information for
|Our reasons (legal basis)
|Browse public pages on our website
|To validate and manage your accounts in our online resources
|Undertake website administration and personalisation
|Managing network and data security
|Processing and responding to complaints received from you
|Legitimate interest/Legal obligation
|Contacting you in response to queries or requests received from you by telephone, email or post.
|To allow you to participate in interactive features of our service, when you choose to do so
|To notify you about changes to our services or interactive features you have chosen to participate in
|To enable you to take part in any market research we include on or link to or from our website, or in which we invite you to take part
Further information regarding the processing of personal information that we undertake can be found below and in our Data Protection section, however, if you have questions about, or need further information, concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided in this policy.
When we receive a regulatory complaint from a person, we create a file containing the details of the complaint, which may include the identity of the complainant. It may contain health related information. We will only use the personal information we collect to process the complaint.
We will keep personal information contained in complaint files in line with our retention policy as well as legal obligations. Statutory retention obligations remain unaffected. It will be retained in a secure environment and access to it will be restricted according to the “need to know” principle.
We retain personal information we collect from you where we have a genuine business need to do so, for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements. There are also statutory retention obligations we have to adhere to.
You have several choices regarding your use of our website. You could decide not to submit any personal data at all by not entering it into any forms or data fields on our website and not using any available personalised services. If you choose to submit personal data, you have the right to see and correct your data at any time. Certain parts of our website may ask for your permission for certain uses of your information and you can agree to or decline those uses.
If you opt-in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions that may be included in communications or contacting us as described in ‘How to contact us’. If you decide to unsubscribe from a service or communication, we will work to process this request without delay, although we may require additional information in order to do so.
You have the right to:
If you wish to exercise any of these rights, contact the relevant DPO by using the details under the How to Contact Us section of this policy.
No Fee is Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What We May Need from You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit to Respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Right to Complain to the Supervisory Authority
You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.
Chugai uses technology and security precautions, rules and other procedures to protect your personal data from unauthorised access, improper use, disclosure, loss or destruction. To ensure the confidentiality of your data, Chugai uses industry standard firewalls and password protection. It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as trojans, computer viruses and worm programs. You are aware of the fact that without adequate security measures (e.g. secure web browser configuration, up-to-date antivirus software, personal firewall software, no usage of software from dubious sources) there is a risk that the data and passwords you use to protect access to your data, could be disclosed to unauthorised third parties.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Chugai, including the subsidiaries, divisions and groups worldwide and/or the companies we hire to perform services on our behalf will use any personal information you choose to give us to comply with your requests. We will retain control of and responsibility for the use of this information. Some of this data may be stored or processed at computers located in other jurisdictions, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.
The information that you provide to us, will be helpful for us to better understand your needs and how we can improve our products and services. It helps us also to personalise certain communications with you about products and/or services that you might find interesting. We may use this data in order to provide information to an individual who has agreed to receive information from us. We may also use the data in aggregate form with no personally identifiable information in order to provide analysis internally and to share with others when appropriate.
Chugai shares personal data about you with various outside companies or agents working on our behalf to help fulfil business transactions (such as providing customer services) and to help fulfil business operations such as customer communications about our products, services and offers including market research, conducting analytics, marketing and website optimisation.
In addition, we may share personal data that we collect from you with our company’s headquarters, subsidiaries and affiliates globally or store that data with them. All these companies and agents are required to comply with applicable data protection laws.
We may also disclose personal data for these purposes:
(a) in connection with the sale, assignment or other transfer of the business of the website to which the data relates;
(b) to respond to appropriate requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations; or
(c) where needed for corporate audits or to investigate or respond to a complaint or security threat.
No Third-Party Direct Marketing Use: We will not sell or otherwise transfer the personal data you provide to us to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.
When you interact with our website, we may collect technical information as described below:
Browse Public Pages on our Websites
If you browse public pages on our website, i.e. content that you can access without being logged in to an account you may have with us, we collect and process only non-sensitive information about you. In particular, we will not collect any health-related information about you when you browse public pages on our websites. We will however process your personal information to the extent required to deliver the public content you request from us, for example to format it for your browser. We will also process your personal information to meet our legitimate interests to protect the security of our website systems, and to measure the audiences for the various types of content provided.
To do this, we use:
We use the following cookies:
Chugai automatically places strictly necessary cookies in its websites, but we will never place other types of cookies without your consent, and you will be prompted to accept or refuse those.
For more detailed information about the cookies we use, click the ‘cookie’ icon available in the footer of this website.
Managing Cookies: You can choose to accept or decline cookies, except for strictly necessary cookies, on our website(s) by selecting your preferences in our cookie banner or by managing your preference at any time via the ‘cookie’ icon available in the footer of this website. Alternatively, if you wish to prevent cookies from tracking you anonymously as you navigate our website, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
All browsers allow you to fine-tune cookie settings and determine which ones to accept and which to disable or delete. Your browser can also notify you when you receive new cookies. Please consult your browser’s ‘help’ section for more information on adjusting your cookie settings.
Cookies allow you to take advantage of some of our website’s essential features, so we recommend you leave them turned on. If you block or otherwise reject cookies the website may not function correctly, and you may not be able to access restricted parts of the website that require you to log in.
For more general information about cookies and their management visit: http://www.allaboutcookies.org
Our websites are directed at an adult audience. We do not collect any personally identifiable information from anyone we know to be under the age of sixteen (16) without the prior, verifiable consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.
If you have a business or professional relationship with Chugai, we may use information you submit on our website to fulfil your requests and develop our business relationship with you and the entities you represent. We may also share such information with third parties acting on our behalf.
C-GB-00000909 | Date of Preparation: November 2023